Why must I upload my payslip or bank statement?
We know that it might seem weird to have to upload your payslip or bank statement to our website - especially if you're an existing customer and have never had to do it before. In August 2014 the Department of Trade and Industry (or DTI) issued proposed regulations, which will form part of the National Credit Act. These are aimed at standardizing the way credit providers assess the affordability of a loan for specific consumers.
If the proposed new Affordability Regulations are signed into law, the NCR will require ALL credit providers to collect these documents before granting consumers a loan. We don’t want to wait until the last minute to introduce these measures, so we’re busy testing various ways of collecting and processing these, while still trying to give you the best service possible.
How do I submit my payslip or bank statement?
Just like everything else at Wonga, uploading your payslip or bank statement is super easy. At the end of the application process, you will be asked to upload your payslip or bank statement. You will see a big, blue ‘upload’ button. Just click that, and you will be prompted to attach your document. Make sure your document is saved on your PC or phone before you try to attach it. It should be in a pdf, jpeg or png format.
If your phone or tablet is unable to save documents, then just take a clear photo of your payslip or bank statement, and upload the photo, in the same way as described above.
If you get to the end of the application process and you don’t have your payslip or bank statement handy, don’t panic. Just login to your Wonga account, using the email address and password you created when you first applied. Once you are logged in, you will see a blue upload button, please use this to upload your payslip or bank statement to your Wonga account. You will have 48 hours to do this before your application expires.
Unfortunately, we cannot accept these documents via email, uploading them is the only way to proceed with your loan application.